Dasar penghantaran

MALAYSIA

We ship to any address in Malaysia using GD Express and CITY-LINK Express courier service. All express couriers cannot ship to P.O. BOX and jail. For high security premises such as military base, special government building, please check with your security/admin for more information prior making orders.

Charges

For purchase below RM150 we charge a flat rate RM10 shipping charges for whole of Malaysia.

We offer free delivery for purchase RM150 and above within Malaysia. Shipping charges are automatically calculated at checkout.

Insurance

All parcels are being insured. Customers do not need to make any special request on shipping insurance. Trimax Healthcare takes full responsibility for any damage or lost during delivery.

Tracking

Once the parcel is shipped out, we will send you the tracking link via email.

Delivery Time

All shipping dates are in business days. Business days is Monday to Friday only, excludes all public holiday. All express couriers and postal services in Malaysia only operate half day on Saturday. We therefore cannot assume courier service will make delivery on Saturday.

In stock items are shipped out next business days after order is placed. Shipment will arrive the next following business day. Shipment to rural areas will take additional 1-2 business days especially rural villages, towns and islands in Sabah & Sarawak.

International Shipping

We offer international shipping to various destinations. Shipping costs and delivery times may vary based on your location.

Customs and Duties
For all international shipments, customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. Axign Malaysia is not liable for these charges.

Shipping Costs
Shipping costs are calculated based on the destination and the weight of the items in your order. You can view the shipping costs at the checkout before completing your purchase.

Delivery Times
Estimated delivery times for international shipments will be provided during the checkout process. Please note that these are estimates, and actual delivery times may vary due to customs processing.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.

Address Accuracy
Please ensure that the shipping address provided is accurate and complete. Axign Malaysia is not responsible for delays or additional charges resulting from incorrect or incomplete address information.

Shipping Restrictions
Some items may be restricted from international shipping due to legal or logistical reasons. Please review the product information for any specific shipping restrictions.

Returns and Refunds

Customers are responsible for covering the delivery costs associated with their orders.

By placing an order with Axign Malaysia, you agree to comply with our shipping policy. If you have any questions or concerns, please contact our customer support team at [sales@trimaxhealthcare.com](mailto: sales@trimaxhealthcare.com).

Thank you for choosing Axign Malaysia for your shipping needs.